Multi-brand help desk for agencies and groups One desk. Every brand. Real people.
HelpOne is a multi-brand help desk: run support for every client or business you own from one account. Each brand keeps its own name, help centre, chat and email.
14-day free trial, no card needed.
01 — Many brands, one account
Your clients never share a desk. Your team never leaves it.
An agency runs every client from one account. A group runs every business it owns. Each brand gets its own inbox, help centre, chat widget and email sender.
- aEach brand wears its own clothes.Name, logo, colours and fonts. A help centre with its own look. A chat widget in its colour. Email that goes out as that brand.
- bSet it once, override per brand.Branding inherits downwards: the organisation's defaults become every brand's starting point.
- cGive a client's staff their own login.Members see all brands, or only the brands you choose. A client's team sees their brand and nothing else.
- dYour own domains.Help centres live on each brand's own domain. The chat widget goes on any site with one script tag.
02 — Shared inbox
Email, chat and help-centre messages. One queue.
Every conversation from every brand lands in one inbox. Narrow it to one brand, one view or one contact option in a click.
An illustration of the HelpOne inbox with example data: views on the left, a list of conversations, an open conversation about a dental appointment with a reply being typed from a saved reply, and a customer panel showing the customer is verified, with their approximate location, local time and device.
- aViews that match how teams work.Mine, Unassigned, All open, Overdue, Waiting on customer, Snoozed, Resolved, Spam.
- bReply, note, assign, resolve.Internal notes stay internal. Saved replies drop in with a click. Resolving can ask the customer to rate the help.
- cKnow who you are talking to.Approximate location, local time and device for every visitor. The IP address is never shown to agents.
03 — Live chat
A widget that wears each brand.
One script tag per site. The widget takes the brand's colour, greeting and contact options, and talks to the inbox live, both ways.
- Routes to the right team.Contact options such as Support, Sales or Billing. Each can notify its own people and assign to one person.
- Live, both ways.Typing shows on both sides. Agents see when the visitor is still in the chat.
- Nothing lost.A reply the visitor didn't see is emailed to them, and their answer threads back into the chat.
- Answers from your articles.With the AI assistant on, it answers from the brand's published articles with sources, says it is an AI, and hands over to a person when asked or unsure.
- Respectful by default.Nothing is stored in the visitor's browser until they start a chat.
An illustration of the chat widget on a brand's website: it asks who the visitor would like to talk to, the visitor asks about moving an appointment, the AI assistant answers from a help article with a source, and offers to hand over to a person.
04 — Help centres
On the brand's own domain. In the brand's own clothes.
Articles, collections and search that highlights the matching passage. A contact form that suggests articles before it opens a ticket. All under the brand's header and footer.
An illustration of a brand's help centre on its own domain: a search box where "reschedule" is typed and three matching articles appear with the matching words highlighted, four collections, and a "Still need help?" row with Contact us and Ask.
Your domain, three steps.
- 1Add
help.yourbrand.comin the brand's settings. - 2Create the TXT record and the CNAME HelpOne shows you.
- 3HelpOne checks, issues the certificate and goes live. Links and brand emails switch to the new address.
- aTheme per brand.Colours, fonts, corners, header links and footer columns. Colours are contrast-checked, so text stays readable.
- bArticles that read well.Reading time, "In this article", callouts, numbered steps, "Was this helpful?" and related articles.
- cAsk, with sources.When the brand's AI assistant is on, visitors get an answer written from the published articles, with numbered sources.
05 — Signed-in customers
Tickets arrive verified.
When a customer is signed in to your product, their ticket arrives linked to their account. No "what's your email?", no identity checks, no guessing.
-
Step 1
Signed in to the brand's product
Accountpriya@customer.examplePlanFamilyA short, documented integration on the brand's side tells the help centre who is asking.
-
Step 2
Writes from the help centre
NamePriya N.Emailpriya@customer.exampleSubjectMove my appointmentSendThe form is prefilled and trusted. The customer just writes.
-
Step 3
Lands in the inbox, verified
#4812VerifiedAccountLinkedPrevious2 conversationsAgents see a verified badge, the customer's record and their history.
06 — The rest of the desk
Small things, done properly.
Answers from your articles. Hands over to a person.
- Answers only from the brand's published articles, with links.
- Says it is an AI.
- Hands over for billing, refunds, account deletion, security and legal, when asked, and when unsure.
- A daily spending cap per brand. Off until you switch it on.
Four roles. Brand-level access.
Every change, on the record.
- brand.createdPeak Fitness
- member.invitedagent, 2 brands
- help_domain.addedhelp.peakfit.example
Ticket received. Reply. Resolved. Rate us.
Each email in the brand's look, with a preview from its newest ticket.
Say it once.
Shared across brands or kept to one. Inserted with a click, edited before sending.
Installable. Dark mode. No sideways scroll.
Bottom tabs on phones. Notifications you can switch off.
Erase a customer's data in one action.
Pasted secrets are redacted before they are stored. UK company, UK GDPR.
Open. Unassigned. Overdue. Waiting.
A live dashboard from your queues, per brand, with a "finish setting up" list for each.
07 — People
Software for the people who answer.
Support is still a human job. HelpOne keeps the person in the loop: the AI assistant answers from your words and hands over the moment it should.
Let's talk
Running an agency or a group of businesses? Let's talk.
Tell us a little about the brands you look after. We'll come back to you to talk it through. Or start a 14-day free trial now, no card needed.
Prefer to chat? Chat with us now.